coffee capsules × 2
housekeeping
for hotels
your reception phone stops ringing
guests scan a card in their room and get the wi-fi, the menu, housekeeping and the neighbourhood. when they do want something, it rings at the right desk until a human accepts it.
- live in a dayno pms work, no hardware
- your name on itguests never see a vendor
- ₹3,999per property, per month
MARÉ
house by the sea · goa
ananya rao
room 214good evening, ananya. dining, the spa, a ride into town, or just the wi-fi password — tap anything below.
guest services
of course. what can i take care of?
housekeepingin-room diningspatransport
tap what you need
house & wi-figuest servicesaround usoffers
the problem
six questions, forty times a day
none of them need a human. all of them interrupt one. and the requests that genuinely do need a human get buried underneath them.
- “what's the wi-fi password?”
- “can you send the menu up?”
- “could we get two more towels?”
- “where's good to eat around here?”
- “what time is check-out again?”
- “is the pool open yet?”
both sides of the same request
the room asks. the desk answers.
one card, one queue, and nothing in between that a guest has to install or a receptionist has to remember.
ac not cooling
maintenance
club sandwich, no mayo
food & beverage
median accept2:41
completed today38
tonight’s shift
how it works
one card in the room
everything a guest asks for, and everything your team needs to answer it, behind a single scan.
01
a card in the room
printed with the room number and a qr. the guest scans and they are in — no app, no password, no otp. the link dies when they check out.
02
they mostly answer themselves
wi-fi, timings, policies, the in-room menu, housekeeping amenities, spa slots, a taxi, and an honest local guide with directions that open straight into maps.
03
it rings at the right desk
not one shared inbox. housekeeping, the kitchen, the spa and maintenance each get their own queue, their own target time and their own escalation.
04
and it keeps ringing
full screen, with sound and vibration, until somebody accepts. there is no dismiss button — only a snooze that comes back in a minute.
what it covers
five things, one card
everything a guest asks for and everything your team needs to answer it, without a second screen.
one card in the room
printed with the room number and a qr. no app, no password, no otp — and the link dies at checkout.
it keeps ringing
full screen, with sound, until somebody accepts. there is no dismiss button.
three stamps nobody can erase
received, accepted, completed — written by the database, appended not edited.
reply without leaving the queue
two-way messaging to the room, and to whatsapp when the guest would rather use that.
the weekly report a gm will read
median time to accept, who is late, what sold — derived from the stamps, not self-reported.
what the guest gets
everything behind one scan
no app, no account. it opens in the browser and looks like your property, not like software.
- wi-fi networkmare-guest
- wi-fi passwordseabreeze24
- breakfast7:30 – 10:30
- restaurant12:30 – 11:00
- pool7:00 – 7:00
- check-out11:00 am
house & wi-fi
bedding & linen⌄
towels⌄
personal hygiene2
dental kit
−0+
shaving kit
−2+
vanity kit
−0+
send request
housekeeping
vinayak family restaurant
goan · fish thalidirections24 min drive
thalassa
greek · sunsetdirections15 min drive
chapora fort
sunset · viewsdirections19 min drive
around us
sundowner at the pool bar
two cocktails, one pricebook now₹890
60 minutes of doing nothing
15% off spa before 3pmbook now
stay until 2pm tomorrow
late check-outbook now₹1,200
offers
what you get
one queue, one honest number
the room asks, the right desk answers, and the week adds itself up without anyone filling in a form.
every property, one queue
run one hotel or nine. the desk sees its own rooms; the group office sees all of them.
reply without leaving the queue
the guest asks in the room. you answer from the desk — or from whatsapp, if that is where they started.
no app to install
a qr card and the browser the guest already has. no download, no account, no otp.
request volume
see the shape of your week. the 9 pm housekeeping spike is not a feeling — it is a staffing decision.
the front desk
two buttons. that is the whole training.
accept, then mark as completed. everything else — which department, how long is left, who is late, what it costs — is already on the card.
- a countdown ring per request, amber at 80%, red on breach
- escalates to the manager's device when nobody picks up
- reply to the room without leaving the queue
- response times, busiest hours, most-asked items
allfront officehousekeeping 1spa
214housekeeping2:41 to accept
coffee capsules × 2
received 5:51accepted 5:52completed —
108food & beverage18:04 to finish
fish thali × 2
received 5:51accepted 5:52completed —
302maintenance4:12 over
air conditioning
received 5:51accepted 5:52completed —
the alarm
it rings until somebody accepts
the request takes over the screen, makes noise and vibrates. there is no dismiss button — only a snooze that comes back in sixty seconds, and an escalation to the manager if nobody moves.
a notification that can be missed is the one failure this product exists to remove.
new guest request
214
ananya rao
housekeeping request
coffee capsules × 2
received 5:51 am · waiting 00:47
acceptsnooze 1 min
why the owner cares
three stamps nobody can erase
received, accepted, completed. written by the database, not by staff. a request can be declined with a reason the guest sees, but it cannot quietly disappear — which is the only reason the weekly report is worth reading.
3 min
median time to accept
18 min
median time to complete
0
requests that vanished
41%
fewer calls to reception
figures from a demo property. your own appear in the console from day one.
a guest does not think about your software. they think about whether the towels came.
everything here exists so the answer is yes, and so you can prove it on friday.
your guests
they arrive from everywhere. without your app
a guest who lands at 1 am after eleven hours in the air will not download anything. they will scan a card on the desk, or they will pick up the phone and call you. this is built for the first one.
- any browser
- safari on an iphone 11, chrome on a five-year-old android, whatever the tablet in the lobby runs. it is a web page.
- no account
- the qr carries a signed token for that stay. nothing to sign up for, nothing to remember, nothing to delete afterwards.
- hosted in mumbai
- ap-south-1, so the round trip stays inside india for the staff who use it all day.
- works on hotel wi-fi
- the guest side needs no push permission. the desk gets the push; the guest just keeps the tab.
drag the globe. the arcs are the routes guests fly in on, not a claim about where we have servers — there is one region, and it is mumbai.
rollout
live in a day, because there is nothing to integrate
no pms connector, no app review, no hardware on site. the slowest step is waiting for the cards to come back from the printer.
if you want pms folio posting or the channel manager wired in, that is a separate conversation and it takes longer than a day. we will say so rather than promise around it.
white label
it wears your name, not ours
your wordmark, your colour, your tone of voice, optionally your own domain. a guest never sees a vendor.
MARÉ
house by the sea · goa- beach towels
- sunset table for two
- late checkout
ask the house
BOMBAY HOUSE
colaba · since 1974- room service
- press my shirt
- car to the airport
call the desk
RANN
kutch · tented camp- an extra quilt
- chai at six
- the desert drive
tell us
pricing
per property, per month
not per room. you already pay per room for a pms, a channel manager and a booking engine — we are not adding a fourth.
starter
one property, up to 30 rooms
guesthouses and small boutique stays
₹3,999
per property, per month
- guest concierge + printed qr cards
- one shared desk queue
- two-way guest messaging
- response-time dashboard
most picked
pro
one property, up to 100 rooms
the size where a shared inbox stops working
₹8,999
per property, per month
- everything in starter
- department queues, slas and escalation
- in-room dining, posted to the folio
- whatsapp alerts on your own number
- multilingual guest app
group
multiple properties
chains and management companies
₹24,999
from, per month
- everything in pro
- portfolio view across properties
- pms integration
- your own domain and branding
- named account manager
one-time setup ₹7,500. we load your menu, timings, policies and local guide, and send 50 printed qr cards.
changelogstill being built,
still being built,
in the open.
v0.4
the front desk console, rebuilt
the desk is the screen staff stare at for eight hours, so it stopped looking like an admin panel. a board of panes each property can rearrange, and a greeting that collapses the moment the queue fills.
built by a small studio. no team to pad this row with.
v0.3
reporting that comes from timestamps
median time to accept, median time to complete, who is late and what guests actually asked for — all derived from stamps the database wrote on insert, not from anybody's recollection.
built by a small studio. no team to pad this row with.
v0.2
it rings until somebody accepts
a full-screen takeover with sound and vibration. no dismiss button — only a snooze that returns in sixty seconds, and an escalation to the manager if nobody moves.
built by a small studio. no team to pad this row with.
faq
what hoteliers ask first
staff, wi-fi, guest privacy and who it looks like.
they can't. it takes over the screen, makes noise and vibrates until somebody accepts, and escalates to the manager when nobody does. that is the whole design.
requests also reach whatsapp on your own number, and the console keeps polling as well as listening, so a dropped connection doesn't silently stop it. there's a real phone number in the guest app too — we never trap a guest inside the software.
no. it opens in the phone's browser straight from the qr. no app, no account, no password.
their link stops working immediately and their conversation is sealed. the next guest in that room starts clean and can never see what the last one asked for.
yours. your wordmark, your colour, your tone of voice, optionally your own domain. a guest never sees a vendor — they see the property they're staying in.
a day. we load your content, you stand the cards in the rooms, and your team needs twenty minutes because there are only two buttons.
say hi
still reading? just message us
no form, no discovery call to book. it goes straight to the people who would build it.